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FAQ

Most frequently asked questions

First of all, a hole should be pre-drilled in the wall or ceiling. A suitable drill should be used for concrete, wood or plasterboard. The supplied universal anchors are suitable for concrete. If you have a wood or sheetrock ceiling, you can use suitable dowels from a hardware store. The dowels are inserted into the hole. Then the supplied mounting bolts should be screwed on with the large screws. Pay attention to the position of the small holes of the bolts. These should point in one direction. The rod is then placed on the bolts and the small, black grub screws are then screwed into the small ones with pressure. Because of the long lever, slight swaying is physically given.

To order the product in a special color, you can select "special size" for the respective product. Then you can enter the desired color in a note field in the shopping cart. (At the moment we only offer white additionally).

Our clothes rails can withstand a weight of about 30 kg.

The self-tapping screws have to cut their own thread. Did you use a suitable bit (with a small/fine cross bit)?

Finally try to screw in with a little more pressure or maybe pre-screw first without hook. (There is an additional screw in the delivery with which the thread can be pre-screwed).

What are the delivery times?

You have ordered designer furniture from us with great anticipation. Now you are eagerly waiting for the arrival of the new interior. You would like to start designing it at home right away. Maybe you ask yourself: "Why do I have to wait 15 working days for my package?"

The special thing about our company is that every designer piece is handmade in Germany. The design of the future is not mass production that harms the environment. Our sustainable production consists of manufacturing your furniture after receiving your order.

But it is worth the wait! Designer furniture is much higher quality than standard furniture. It is an elaborate craftsmanship. Our sturdy metal furniture is welded together and requires no screwing together. Once your finished one-of-a-kind piece arrives home, it's ready to go and proves to be a long-lasting companion.

To the assembly you will find in the highlights on ourInstagrampage a montage video.

If the 14 days warranty has not been exceeded, you can return the product undamaged in the original packaging free of charge. To get the return label, please visit our Returns Center here.

To mount RUBI to a rigid ceiling, special rigging plugs must be used, which are not included in the scope of delivery.

We ship apart from Germany to: Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Hungary, Ireland, Italy, Portugal, Slovakia, Slovenia, Spain, Sweden, Austria and Poland.

The shoe rack/bench NEVA can withstand approx. 170 kg.

KORSINA is completely welded together and therefore does not require any screw connections. Thus, it is delivered ready and can be set up immediately. This makes it very stable and can not fall apart. As with any other cradle, it is recommended to put a baby in it only up to the age of about 6 months. Since a child could turn over, or sit down from that time.

60% of our Instagram followers needed less than half an hour for the assembly.